Velaire Health
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Meet Velaire Front Office

A better first response. A clearer next step.

An AI receptionist that answers when your team can’t, books the appointment, and brings the conversation back to your practice.

See your practice in the picture →Explore plans
What happens on a call

From ring to your team

  1. 01Answers on your numberLive
  2. 02Books the appointmentLive
  3. 03Shows your team what it bookedLive

Clinical questions go to a person, never booked.

Built around your working day

The front office, connected.

  1. Missed-Call RecoveryCalls that would go to voicemail get answered instead.Live
  2. Booking CaptureThe agent checks live availability and books the slot on the practice calendar.Live
  3. Reporting & CRMEvery call, lead, and booking request in a single dashboard.Live
Also in development
Your morning, in focus

The details you need. All in one place.

Review the conversations your practice received and the requests that need your attention. A clear starting point for the day ahead.

Illustrative dashboard for a fictional practice, showing three invented calls. Not real patient data.

Your front office

A good morning starts here.

Sample evening
Calls answered03after the desk closed
Appointments booked02
Routed to your team01

Last night

3 calls
  1. New patientConsultation request · Thursday preferred6:14 PMAppointment booked
  2. Returning patientMove next week’s appointment6:42 PMAppointment booked
  3. Existing patientBilling question for the office manager7:05 PMRouted to team

For your team today

1 to do
  • Thursday consultation is on the calendar
  • Next week’s appointment moved on the call
  • Office manager to call back about billing

Your team can move or cancel anything Velaire books. This preview shows invented data.

Available now. Built for what’s next.

One platform, a clear product roadmap.

Available NowAI ReceptionistAfter-hours and overflow calls answered. Appointments booked on the calendar Velaire keeps for your practice. Call activity in one place. Automated follow-up is rolling out separately.Explore current services On the RoadmapAI SchedulerWriting into your own scheduling software is the next chapter, with direct integrations. That is not available today; Velaire books on the calendar it keeps for your practice.Ask about the roadmap
Trust, by design

Patient conversations deserve careful handling.

Clear boundaries. Controlled access. A human handoff when it matters. Explore the safeguards behind your front office.

Explore security

  • Encryption

    Data protected in transit and at rest.

  • Practice-level access

    Each practice’s information kept separate.

  • Human oversight

    Your team sets the rules and handles clinical questions.

Your team stays in control

Clear boundaries make better service.

What your practice keeps

  • Hours, services, common questions, and handoff rules
  • Availability checks and appointment confirmation
  • Clinical questions and anything that needs a clinician
  • Final approval of the configured agent before go-live

What Velaire handles

  • After-hours and overflow calls answered on your number
  • Appointments booked on the calendar Velaire keeps for your practice
  • A clear written handoff when a caller needs a person
  • Call activity in one place for the morning review
Good questions. Clear answers.

A few things you might be wondering.

Does the agent triage or give medical advice?
No. Triage is a clinical act reserved for AHPRA-registered practitioners. The agent does not assess symptoms, grade urgency or advise. Anything urgent is directed to 000 and the practice is notified immediately.
Do callers know they are speaking to software?
Yes. The agent identifies itself as automated at the start of every call, and a caller can ask for a person at any point. We do not offer a configuration that hides this.
Where is our patient data stored?
Our current processing is in the United States, and we say so plainly rather than implying otherwise. Cross-border disclosure is an APP 8 matter, so if onshore-only storage is a requirement for your practice, raise it before go-live and we will tell you honestly whether we can meet it.
Are you an Australian company?
No. Cart Gaze LLC operates Velaire and is not Australian-owned. Several vendors in this market lead with local ownership, and we would rather be accurate than match them. What is configured for Australia is the market handling: 000 escalation, Privacy Act alignment and Spam Act consent.
Do you send review requests to patients?
Not in Australia. AHPRA restricts testimonials about regulated health services, so that service is switched off for Australian practices rather than offered with a caveat.
Is there a contract?
Month to month. No long-term lock-in.
Let’s make room for better care

Your next caller could be your next patient.

See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.

Let’s talk about your practice