Velaire Health
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AI front office for Australian practices

Every call answered.
Every appointment booked.

Velaire answers the calls your reception team cannot get to, checks what is actually free, books the appointment into the calendar it keeps for your practice, and confirms the time before the call ends. It does not assess symptoms and it does not triage.

Meet your new front office How it works
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About

Human-centred front office. Built for practices.

Built for Australian practices

The calls your team can’t get to, answered.

Velaire answers the calls your reception team cannot get to, books the appointment, and brings the details back to your practice.

Start a conversation

Configured around your hours, services and handoff rules. You hear it and approve it before it goes live on your existing number.

  • 000urgent calls routed, never booked
  • 0new phone numbers required
  • APPPrivacy Act aligned handling

24/7after-hours and overflow cover

It does not assess symptoms and it does not triage. Clinical questions stay with a clinician.
VelaireThe rule it is built around

Built for 6 kinds of
front desk

Who we help
Services

Be there for the patient. We’ll be there for the call.

A full waiting room. A ringing phone. A new enquiry after closing. Velaire answers the calls your team can’t get to and brings the details together for the next step.

Missed-Call Recovery

Calls that would go to voicemail get answered instead.

Available NowExplore service

Booking Capture

The agent checks live availability and books the slot on the practice calendar.

Available NowExplore service

Automated Follow-Up

Unanswered leads get a follow-up without staff time.

Rolling OutExplore service

Reporting & CRM

Every call, lead, and booking request in a single dashboard.

Available NowExplore service

Reminders & Confirmations

Confirmations after booking, a reminder before the visit.

Rolling OutExplore service
Also in development

AI Receptionist available today. All services

A simpler start

Fits into your practice. Without taking it over.

We configure your front office around how you work. You hear it, review it, and approve it before it goes live.

  1. Tell us about your practice

    Share your hours, services, and the calls you want covered.

  2. Make it your own

    We configure the conversation and routing. You review and approve.

  3. Welcome your next caller

    Go live on your existing number, with requests ready for your team.

Trust, by design

Patient conversations deserve careful handling.

Clear boundaries. Controlled access. A human handoff when it matters. Explore the safeguards behind your front office.

Explore security

  • Encryption

    Data protected in transit and at rest.

  • Practice-level access

    Each practice’s information kept separate.

  • Human oversight

    Your team sets the rules and handles clinical questions.

Features

What Velaire does, and what it won’t.

  • Answers on your number

    After-hours and overflow calls answered on the number you already publish.

  • Books the appointment

    Live availability checked, the slot booked on the practice calendar, and the caller’s details recorded for your team.

  • Runs on your rules

    You hear it, review it, and approve it before it goes live.

  • Never triages

    It does not assess symptoms. Clinical questions stay with a clinician.

  • 000 when it’s urgent

    Urgent calls are routed, never booked.

  • One place to follow up

    Every call, lead, and booking request in a single dashboard.

Works with you

No new number. No new hardware.

Velaire works on the number patients already call, and brings each request back to the people who already run your front desk.

See how it works
A typical practice closes 17:30

The calls keep arriving for hours after that.

After-hours and overflow calls answered on the number you already publish.

Example evening, not real patient data

3 calls after the desk closed

  1. New patient, consultation

    On tomorrow’s list with the caller’s details.

    Booked

  2. Reschedule to Thursday

    Moved on the call, not left on voicemail.

    Booked

  3. Clinical question, urgent

    Not assessed and not booked. Handed straight on.

    To a person

Watch one call become a line on tomorrow’s list.

Example call

Your practice is open. The desk is answering.

The caller
Your number
Velaire answers
Your team

Call transcript

  1. CallerHello, I wanted to arrange a consultation. Is anyone still there?
  2. VelaireYou have reached the practice after hours. I can book that for you now. Is this your first visit?
  3. CallerIt is. I am free Thursday or Friday morning.
  4. VelaireDr. Reyes has Thursday at 9:40 or Friday at 11:15. Which would you prefer?
  5. CallerThursday at 9:40.
  6. VelaireBooked. Thursday 9:40 am with Dr. Reyes.

What was written down

Listening
Type
Consultation
Status
New patient
Booked
Thursday 9:40 am
With
Dr. Reyes
RoutineBooked on the practice calendar

The time and the clinician are confirmed on the call.

Clinical or urgentStraight to a person

Velaire does not answer it. It hands the call on.

On your calendar by nine the next morning

0
Consultation, new patientReschedule, ThursdayPricing questionUrgent, already routed
Pricing

The right coverage. A clear monthly price.

Start with the calls you’re missing. Expand when you need to. Month to month, with no long-term lock-in.

Velaire is not open in Australia yet. These are the Australian-dollar equivalents of our published rates, and the figure on your agreement is confirmed in writing, with GST, before anything starts.

  • Recovery

    A$849/mo

    For a single practice that just needs after-hours calls covered.

    Included

    • After-hours AI Receptionist
    • Appointment booking
    • Monthly ROI report
    Explore Recovery

  • Growth

    Recommended

    A$1,699/mo

    For practices that also lose calls during busy daytime hours.

    Included

    • Everything in Recovery
    • Overflow coverage during business hours
    • Up to 2 practice verticals
    • Priority QA review
    Explore Growth

  • Pro

    A$2,799+/mo

    For multi-location or high-volume practices that want full coverage.

    Included

    • Everything in Growth
    • Full inbound coverage, every call
    • Custom integrations
    • White-glove onboarding
    Explore Pro

Prices in AUD per month, excluding GST. Month-to-month plans, flat and unmetered.

Compare every feature

Good questions. Clear answers.

A few things you might be wondering.

Does the agent triage or give medical advice?
No. Triage is a clinical act reserved for AHPRA-registered practitioners. The agent does not assess symptoms, grade urgency or advise. Anything urgent is directed to 000 and the practice is notified immediately.
Do callers know they are speaking to software?
Yes. The agent identifies itself as automated at the start of every call, and a caller can ask for a person at any point. We do not offer a configuration that hides this.
Where is our patient data stored?
Our current processing is in the United States, and we say so plainly rather than implying otherwise. Cross-border disclosure is an APP 8 matter, so if onshore-only storage is a requirement for your practice, raise it before go-live and we will tell you honestly whether we can meet it.
Are you an Australian company?
No. Cart Gaze LLC operates Velaire and is not Australian-owned. Several vendors in this market lead with local ownership, and we would rather be accurate than match them. What is configured for Australia is the market handling: 000 escalation, Privacy Act alignment and Spam Act consent.
Do you send review requests to patients?
Not in Australia. AHPRA restricts testimonials about regulated health services, so that service is switched off for Australian practices rather than offered with a caveat.
Is there a contract?
Month to month. No long-term lock-in.
Let’s make room for better care

Your next caller could be your next patient.

See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.

Let’s talk about your practice