Field guides
The long ones
Worked guides, not overviews. Each one is a numbered sequence you can follow with your own phone log open beside it, and each lesson ends with something you have actually done.
Guide · Operations
Audit How a Patient Reaches Your Practice
Eight lessons measuring what happens between a patient deciding to contact you and a person answering: the hours nobody covers, how to price the gap in your own numbers, and why the first re-measure misleads.
Guide · Operations
Decide If You Need After-Hours Cover
Eight lessons turning an instinct about after-hours demand into a costed decision: what arrives after close, what it is worth, the four cover models compared, and the trial that settles it.
