AI front office for dermatology and plastic surgery practices.
Velaire for Dermatology & Plastic Surgery
A dermatology or plastic surgery practice fields two very different calls on one line: someone pricing a consultation, and someone worried about a lesion or a post-operative wound. Velaire books the first and hands the second straight to your team without attempting to assess it.
Calls this front desk knows
- 01Consultation enquiries, priced and booked while the caller is still interested
- 02Pre-operative logistics: dates, preparation, what to bring
- 03Post-operative concerns, which are routed to a person and never triaged
Each one reaches your team with the caller’s details.
The moments your front desk knows well.
Consultation enquiries arrive outside clinic hours
Someone researching a procedure tends to call in the evening, when the desk has gone home.
Post-operative questions cannot wait in a queue
A patient recovering from surgery needs a person, and needs one quickly.
Long consultations leave the phone unattended
A booked-out clinic is exactly when the desk is least able to answer.
The right response starts with the right context.
Your team defines the information Velaire can share and where a request should go. Clinical questions stay with a clinician and are never booked. Routine appointments are booked on the practice calendar and confirmed on the call.
Consultation enquiries, priced and booked while the caller is still interested
Pre-operative logistics: dates, preparation, what to bring
Post-operative concerns, which are routed to a person and never triaged
Follow-up and review appointments that would otherwise wait for a callback
More support for the people who care.
Questions from practices like yours.
Will it answer questions about a procedure?
What happens if someone calls about a post-operative problem?
Your next caller could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice