AI front office for multi-location healthcare groups.
Velaire for Multi-location Groups
Coverage gets uneven across locations when each front desk is staffed and trained differently. Velaire answers the same way everywhere, and rolls every call, lead, and booking request into a single view.
Calls this front desk knows
- 01Callers who reach the wrong location and need routing without being redialled
- 02Overflow from whichever site happens to be short-staffed that day
- 03Booking requests that have to land at the right location's calendar
Each one reaches your team with the caller’s details.
The moments your front desk knows well.
Coverage is inconsistent across locations
One location's front desk is fully staffed while another is short, and callers can tell the difference.
Reporting is scattered
Understanding what happened across locations means pulling data from each one separately.
Onboarding a new location takes time
Getting a new location's front-desk process up to the same standard as the rest of the group is manual work.
The right response starts with the right context.
Your team defines the information Velaire can share and where a request should go. Clinical questions stay with a clinician and are never booked. Routine appointments are booked on the practice calendar and confirmed on the call.
Callers who reach the wrong location and need routing without being redialled
Overflow from whichever site happens to be short-staffed that day
Booking requests that have to land at the right location's calendar
After-hours coverage that sounds the same everywhere, not location by location
More support for the people who care.
Questions from practices like yours.
Can each location have different settings?
Do we get one report or one per location?
Your next caller could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice