In development
Web & Social Enquiries
Planned capability: The DMs and web chats that never reach the phone. This service is not available today. Explore the intended workflow below.
Web & Social Enquiries
- 01Answers where the message actually lands
- 02Ends in the same place a call does
- 03Matters most where the enquiries are visual
- 04Handover when it needs a person
The DMs and web chats that never reach the phone.
Roadmap capability. Timing and scope are not yet confirmed.
What this service is designed to do.
Answers where the message actually lands
Social DMs and website chat, rather than expecting a patient to give up and call during opening hours.
Ends in the same place a call does
The booking goes to the same calendar, and the conversation joins the same record as everything else.
Matters most where the enquiries are visual
Aesthetic and med-spa practices get a large share of their first contact through social, because that is where the before-and-afters are.
Handover when it needs a person
Anything outside what it is configured for goes to the team rather than being answered badly.
Questions about web & social enquiries.
Is this available now?
Which channels would it cover?
The rest of your front office.
Your next caller could be your next patient.
See how Velaire would handle the calls your practice misses. A personal walkthrough, built around your questions.
Let’s talk about your practice